Assistant Store Manager

Job Title: Assistant Store Manager

Reports to: Store Manager

Supervise: Shift Lead / Baristas

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,500 locations globally.

Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

What you'll do:

• Support the management of a fantastic team!
• Ensure the team is able to deliver high-quality and excellent customer service.
• Ensure the team is able to deliver consistent product quality.
• Make sure all store level operation tools are used and followed to operational standards.
• Support the training and management of all new store employees.
• Coach and correct Shift Leads & Charistas by conducting On-Job-Training (OJT).
• Plan the store schedule and assign team member to specific shifts and duties.
• Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard.
• Handle customer feedback properly and coach team members on creating solutions and remedies.
• Responsible for store cash handling matters based on rules and regulations set forth by company.
• Stores Sales Performance: Support the creation and management of sales performance goals.
• Assist in marketing & promotional activities to attract top talent.
• Inventory Management: Ensure store inventory is arranged and managed properly.
• Forecast inventory usage and delivery.

Benefits:

• Employee discount
• Flexible schedule
• Paid training and sick time
• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k (5% company match)
• Eligible to enroll in benefits ( medical, vision, dental, life )

Experience You Will Need:

• Love tea!
• Supervision or Management experience in a F&B store environment: 1+ years
• Previous Barista experience: 2+ years (preferred)
• Food Safety Certification (Company can assist)
• Have excellent communications and leadership skills
• Be a fast learner and enjoy working in a fast-paced environment
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 30 mile radius
• Work well as part of a team with strong work ethic
• Be willing to learn other responsibilities and ad-hoc assignments
• Be available to participate in company’s training when necessary
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Shift: Full-Time

Day Shift

Night Shift

Weekends

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!