Quality Assurance Specialist

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,400 locations globally.

Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Overview:

Elevate your career with CHAGEE as a QA Specialist, where you’ll play a vital role in ensuring quality and consistency as we scale across the U.S. market.

We are implementing the QSCF audit program and need a QA Specialist to conduct assessments that measure conformity to established regulatory, industry, and proprietary brand standards across CHAGEE stores in the U.S. This role supports CHAGEE's mission by ensuring food safety, health, and sanitation compliance, coaching store teams, and helping build a culture of excellence and accountability.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

What you'll do:

• Conduct QSCF audits to assess compliance with regulatory, industry, and brand standards
• Observe food preparation and service to ensure adherence to food safety, sanitation, and health practices
• Partner with store-level leadership to address audit discrepancies and develop corrective action plans
• Train and coach store teams on safety and sanitation best practices
• Prepare and deliver constructive, clear, and tactful feedback to store teams
• Maintain audit integrity and objectivity despite potential external influence or pressure
• Document findings and participate in resolving appeals when audit results are contested

Experience you need to be successful:

• 1–3 years of experience in food safety, quality assurance, or related roles in the food industry
• Previous experience in coaching or training on food safety standards
• Strong technical understanding of food safety
• ServSafe and/or CP-FS Certification(s) preferred
• Valid driver's license and ability to travel for store visits and audits
• Strong communication and interpersonal skills
• Ability to write proficient audit summaries and reports
• Able to lift 32 lbs and perform physical demands such as standing, kneeling, stooping, reaching

What We Offer:

• Competitive salary
• 401K with company match to secure your future
• Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents
• On-site fitness center and wellness programs
• Generous paid time off and sick policy
• Income protection including Disability, Life, and AD&D insurance
• EAP Program to support your wellness objectives

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.

The expected base salary range for this position is $65,000-$85,000. Your actual base compensation will be determined on a case-by-case basis and may vary based on considerations including (but not limited to): relevant knowledge and experience for this position, skills, education, certifications and more.

If you’re passionate about creating meaningful workplace experiences and fostering a values-based culture in a growing company, this is the role for you. Apply now and help CHAGEE shape the future of work in the modern tea movement.