Training Manager

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 5,000 locations globally. Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Overview: Elevate your career with CHAGEE as a Training Manager—a key role in establishing and refining the training programs that will shape the future of our U.S. stores. This position offers a unique opportunity to pioneer CHAGEE’s operational standards and deliver an exceptional training experience across our new U.S. locations. As the Training Manager, you will directly influence the growth of CHAGEE in a new market, aligning our teams with the global brand's excellence. This is an extraordinary chance to make a lasting impact in a rapidly growing organization and to elevate your career as we bring the taste of authentic tea culture to America.

What you'll do:

• Design and implement customized training materials that align with CHAGEE’s growth stages to ensure all locations uphold operational excellence.

• Work closely with the Southeast Asia (SEA) team to adopt best practices and maintain brand consistency.

• Organize and conduct training sessions at store locations to standardize operations. Monitor program effectiveness and make adjustments as needed to meet company objectives.

• Lead the setup of training centers to support training logistics and readiness.

• Regularly update and maintain accessible training materials for store teams.

• Demonstrate flexibility and adaptability in a rapidly evolving environment.

• Be prepared for duties and responsibilities to evolve, and show a willingness to step outside of your usual scope to support the company's growth. Expect opportunities for personal and professional growth as you navigate new challenges.

Experience you need to be successful:

• Bachelor’s degree in Education, Human Resources, workforce development or a related field.

• At least 5 years in training, preferably in the food & beverage retail industry, with experience in chain operations and building training systems.

• Project management skills, proficiency in training development tools, strong communication, and interpersonal skills.

• While no direct reports initially, you will lead training sessions, coordinate visiting trainers, and may supervise interns as we grow

What We Offer:

• Competitive salary

• 401K with company match to secure your future

• Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents

• On-site fitness center and wellness programs

• Generous paid time off and sick policy

• Income protection including Disability, Life, and AD&D insurance

• EAP Program to support your wellness objectives

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate global tea enthusiasts. Apply now and be part of something truly extraordinary!

The salary range for this position is approximately $100,000 - $130,000 annually.